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Written By Chris Abraham
If you want to fix your online reputation, writing big checks to an online reputation agency isn’t enough over the long haul — you’ll also really need to get your own house in order.
Most online reputation management (ORM) agencies can easily take back all the land you’ve ceded to negative reviews, rigorous and vigorous besmirchment, and terrible happenstance; however, this is all assuming you’ve been done wrong.
I call this scenario “the clean.” The crime scene may well be bloody and I may well need to don a Hazmat suit, fill my bucket with Clorox bleach, and get scrubbing with my stiff brush until the apartment is again rentable. The crime is over, it’s unlikely to repeat, and my job is just to restore the scene to normal.
If, on the other hand, you’re a bastard who had deep contempt for the morons you serve, allow your resentment at their stupidity come off you like waves of heat and believe that the customer is always wrong and that all your products and services are pearls to swine, then, yikes! This happens all the time. So, instead of passionately working hard to service customers and clients with kindness, super-service, innovation, convenience and value, they just assume that good enough is good enough.
When it’s cheaper to hire PR pros than to change the culture
This happens the most with monopolies and essential services. We all know their names. And, they’re often lambasted, drawn and quartered. While the fact that most of their clients and customers are being held hostage keeps these companies complacent when it comes to very expensive revisions in process, quality, and service, they’re not stupid. It’s cheaper to hire an army of crisis communicators, PR agencies, ad men, and online reputation managers than it is to turn a Comcast into a Zappos — at least for a while, that is, and especially when you still represent a monopoly. Online reputation management does work, but it’s an endless game of whack-a-mole.
I call this scenario “repair and repeat.” My analogy here is war. Some neighborhoods in Israel are the victims of chronic rocket attacks. Israel’s smart: they realize that if they allow these neighborhoods to look war-torn then settlers will never move there, will never stay there.
They have dedicated teams to come in, immediately after every attack, and quickly mend the damage, be it structural or cosmetic, from panes of glass to entire rebuilds — all in the service of making sure that people in these neighborhoods feel like they have a semblance of peace and security, even though they’re living a life or Russian roulette. This is very similar to doing online reputation management for a company that has decided to spend all their money on PR, ORM, publicity, and advertising without making sure it integrates with actual services, quality, customer care, and the ability to deliver on what was and is promised in those ads, PR, and publicity.
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Some of you might have a high opinion of SEO people. (C’mon, aren’t there a couple of you out there?) If you have that high opinion, then don’t read this story, because there a few people who are less than ethical out there. Google had an announcement this week that has been a long time coming–you can now disavow links to your site. Some of you might be asking, why would you ever want to do that? Links to your site are good, right? Well, mostly, yes. But if you had a few ethical lapses, you might want to erase those problems.
So, if you paid for links, or you engaged in some spammy blog comments with links back to your site, this gives you a chance to wipe the slate clean. Because when Google figures out that you are cooking the links, it penalizes your site, assuming that some other links are faked, too.
And that’s how Google is announcing this disavowal capability–if you screwed up and you can’t get rid of those links, then this tool helps you by telling Google not to count them and your penalty magically goes away.
But I am excited about this tool not so that spammers can clean up their act, but so that victims of spammers have an escape route. The folks that I have felt most sorry for over the years are those ethical search marketers that have been attacked by so-called negative SEO (also known as Google bowling), where unethical SEOs create spammy links to your site to intentionally get you penalized.
If you’re not perverse enough to think up such an ugly scheme, congratulations on having a conscience. I know several poor schlubs who have been attacked this way and I first begged Google to introduce this disavowal tool over four years ago. I’m not really sure why it took this long for Google to take this step–what they announced is almost uncanny in its similarity to what I outlined for them to do in March of 2008.
But better late than never. For years, the bad guys could attack innocent marketers and there wasn’t a blessed thing to be done about it. Disavowing links is a boatload of work and it should not even be attempted by anyone less than an expert. But at least there is something that can be done. Thanks, Google, for standing up for the good guys as well as giving folks who faked their own links a chance at redemption.
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Mike Moran
Author of the acclaimed book on Internet marketing, Do It Wrong Quickly, on the heels of the best-selling Search Engine Marketing, Inc., Mike Moran led many initiatives on IBM's Web site for eight years, including IBM's original search marketing strategy. Mike holds an Advanced Certificate in Market Management Practice from the Royal UK Charter Institute of Marketing, is a Visiting Lecturer at the University of Virginia's Darden School of Business, and regularly teaches at Rutgers, UC Irvine, and UCLA.
In addition to his contributions to Biznology, Mike is a regular columnist for Search Engine Guide. He also frequently keynotes conferences worldwide on digital marketing for marketers, public relations specialists, market researchers, and technologists, and serves as Chief Strategist for Converseon, a leading digital media marketing agency. Prior to joining Converseon, Mike worked for IBM for 30 years, rising to the level of Distinguished Engineer. Mike can be reached through his Web site (mikemoran.com).
Internet Search Engine
Website Traffic Is Not The Key To Success
By: Mike Burke
Website traffic is deemed the single most important factor when it comes to the success of a website but that statement needs to be qualified. Although it's true that a constant stream of traffic is the lifeblood of a website, the quality of the traffic is far more important than the quantity.Of course, any amount of website traffic is better than no traffic at all but even if you have the most perfect website, your site is doomed to fail if you are not getting visitors that are looking for the products or information you have available on your site.
It's easy to get caught up in a numbers game. It's exciting to see the number of visitors to your site climb from a few a day to a few hundred a day. On the surface, this looks like exactly what you want but if your visitors are looking for something other than what you are offering, for the most part, your website traffic is wasted.
You could have a great website design, compelling copy, the lowest prices and fantastic specials but all your efforts will be useless unless your website is drawing traffic that is interested in what you are providing or promoting.
What you need are visitors specifically interested in your product or service -- you need 'targeted traffic'.
Don't think of targeted traffic as a sub-category of website traffic because they really are two separate entities. If you're marketing plan is designed to drive as much website traffic as possible to your site, no matter what kind of traffic it is, then you're not making effective use of your time and you're setting yourself up for disappointment.
The web is a very different venue than a shopping mall. A shopping mall relies on unfocused traffic, wondering from store to store, not looking for anything in particular but willing to spend it's money on an impulse.
Believe it or not, people surfing the web will leave a website after viewing it for only about 2 seconds. They're looking for specific items or information and if they don't quickly find what they are looking for on your site, they'll click out of your site and go to one of the other millions of sites on the web.
That's why most of the successful websites are tightly focused on their 'niche' and their marketing plan is focused on driving people to their site that are looking for what they offer - they understand the importance of 'targeted traffic'.
Of course, targeted traffic and a website focused on a particular 'niche' go hand and hand. Think about your website. Does it really lend itself to a specific product or service, or is it so broad that it tends to confuse potential customers?
Here are a few tips to help you prepare your website for targeted traffic:
Design your website to promote one particular product or service as your main item.
Determine the type of people that will be interested in your product or service and adjust your website to be attractive to them.
Establish the items or services that are 'closely' related to what you're promoting on your website. If you think that they would be interesting to your visitors, offer those items on your website as well.
Keep a constant flow of free content, that your visitors will find useful, on your website and add new content and information often. Invite your visitors back to your site to see the new material you're constantly adding.
Keep in mind, a website that's focused on a particular 'niche' item or service lends itself to targeted traffic simply because there is something specific to target and the more targeted traffic your site receives, the more productive your site will be.
There are many conventional and many not so conventional ways to drive targeted traffic to your website but we'll explore them in other articles.
The purpose of this article is to point out the difference between website traffic and targeted traffic. More isn't always better and if you focus your marketing on 'targeted traffic' you'll quickly find that the hits your getting on your website aren't just empty numbers - they'll be potential customers and, more importantly, sales.
For more website traffic tips visit www.starttheprofits.com
Author Bio
Mike Burke is the author of numerous articles and has an affection for website marketing. Learn how to drive tons of targeted traffic to your site without spending a dime on advertising. Visit us at http://www.starttheprofits.com
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analysts research what words and phrases are used most frequently by people
searching for certain products. You can use these phrases and keywords to
optimize where you rank in search results. With SEM, you can increase your
website’s traffic and business prospects.
SEM follows a scientific and rational approach to online selling.
Advertising is simple and inexpensive. You can hire a company to oversee your
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can conduct analyses in-house. SEM techniques include search engine optimization (SEO), pay
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Search Engine Marketing
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If you have an online business, then you should consider using search engine marketing (SEM) to boost your sales. SEM helps you direct online traffic towards your webpage. SEM analysts research what words and phrases are used most frequently by people searching for certain products. You can use these phrases and keywords to optimize where you rank in search results. With SEM, you can increase your website's traffic and business prospects.
SEM follows a scientific and rational approach to online selling. Advertising is simple and inexpensive. You can hire a company to oversee your search engine marketing, or you can conduct analyses in-house. SEM techniques include search engine optimization (SEO), pay per click, and paid inclusions.
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