Showing posts with label Social Business. Show all posts
Showing posts with label Social Business. Show all posts

Friday, January 17, 2014

Should you hire a social media community manager? By Chris Abraham













community-manager
- See more at: http://socialmedia.biz/2014/01/14/should-you-hire-a-social-media-community-manager/#sthash.8Vsdxqnl.dpuf
 community-manager






community-manager
- See more at: http://socialmedia.biz/2014/01/14/should-you-hire-a-social-media-community-manager/#sthash.8Vsdxqnl.dpuf









community-manager
- See more at: http://socialmedia.biz/2014/01/14/should-you-hire-a-social-media-community-manager/#sthash.8Vsdxqnl.dpuf







 Chris Abraham  Hiring someone to both speak and respond as you on social media is not cheating. Think of it as delegation: you can’t be everywhere, all the time. There’s just one you and there are upwards of 1.4 billion people who, at any moment, could engage you, your brand, company, product, or service — brands, companies, products, and services. Your slice of that humongous pie is surely fewer than the global membership of Facebook; however, even if your portion is modest, are you committed to not only producing content for online consumption (broadcasting) but listening, responding, and engaging, too?

We’re coming up on the 10-year anniversary of Facebook this February 4 and we’re still arguing about online authenticity. There’s still a core group of social media consultants who consider outsourcing your most personal social media properties as being somehow inauthentic. Sort of like cheating.

According to Boston.com, back in 2012 President Obama had “181 actors, musicians, authors, athletes, mayors, Congress members, and more that fit any and all demographic groups in the president’s target zone,” all stumping on his behalf, all over TV, radio, events, gatherings, fundraisers, and even small special gatherings in target cities.

Surrogacy has been part of public affairs and publicity since the beginning of civilization. Delegations represent the will of their home town, city, state, or country. Embassies and ambassadors reside in-country as a literal remote sovereign nations abroad, representing their home offices. Ministers are sent as officiants of their government with true power to make decisions and policy as well as to enforce decisions.

The idea of deputizing someone else to act on your behalf in an official capacity is a time-honored tradition. Why then, is it so controversial in social media? Maybe it’s as simple as stating, in the Twitter bio, “from the office of…” instead of suggesting that all the words hereby tweeted are his or her own.
Whoever you choose ultimately represents your brand

Even so, whether they’re your words or they’re an interpretation of who you are, what you believe, what your do, and how you think by someone who knows and works with you, they are still representative of your brand. Be it ghost-written autobiographies, the answering of fan mail, the mass-production of autographed photos or signed letters, the taking of dictation, support staff has always made things happen as authentically as possible without burdening the boss.

Unless you’re absolutely passionate about being engaged in social media, have everything else in your life delegated, have plenty of time, consider social media engagement to be essential and real, and are committed to keeping up the same level of engagement and commitment from now and forever, you really need to retain (and delegate to) an experienced community manager.

And, depending on how much time, interest, experience, patience, and passion you have, you’ll either use your social media community manager as someone who can simply add volume, coverage, and responsiveness to your already-engaged but spotty online engagement or they can take over your social media completely, managing your brand, your products, your online reputation, and even your own personal profile.





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Chris Abraham is a partner in Socialmedia.biz. Contact Chris via email, follow him on Twitter and Google Plus - See more at: http://socialmedia.biz/2014/01/14/should-you-hire-a-social-media-community-manager/#sthash.ECwTv7eM.dpuf



Chris Abraham
Blog: Chrisabraham.com
Twitter: @chrisabraham
LinkedIn: /in/chrisabraham
Facebook: chrisabraham
Profile
Chris Abraham is a leading expert in digital, including online reputation management (ORM), Internet privacy, social media marketing and digital PR with a focus on blogger outreach, blogger engagement and Internet crisis response.
A pioneer in online social networks and publishing, with a natural facility for anticipating the next big thing, Chris is an Internet analyst, Web strategy consultant and advisor to major brands. He specializes in Web 2.0 technologies, including content syndication, online collaboration, blogging, and consumer generated media. Chris Abraham was named a Top 50 Social Media Power Influencer by Forbes, #1 PR2.0 Influencer by Traackr and Top 10 social media influencers by Marketwire. For what it’s worth, Chris has a Klout of 77 the last time he looked.
Chris understands that the Internet is not just a different advertising medium, it is a different culture with unique customs and protocols. Knowing this culture allows us to translate your unique company message to relevant online communities. This approach drives business your way — our primary and sincere goal.
- See more at: http://socialmedia.biz/author/chrisabraham/#sthash.30TZokrP.dpuf




Chris Abraham
Blog: Chrisabraham.com
Twitter: @chrisabraham
LinkedIn: /in/chrisabraham
Facebook: chrisabraham
Profile
Chris Abraham is a leading expert in digital, including online reputation management (ORM), Internet privacy, social media marketing and digital PR with a focus on blogger outreach, blogger engagement and Internet crisis response.
A pioneer in online social networks and publishing, with a natural facility for anticipating the next big thing, Chris is an Internet analyst, Web strategy consultant and advisor to major brands. He specializes in Web 2.0 technologies, including content syndication, online collaboration, blogging, and consumer generated media. Chris Abraham was named a Top 50 Social Media Power Influencer by Forbes, #1 PR2.0 Influencer by Traackr and Top 10 social media influencers by Marketwire. For what it’s worth, Chris has a Klout of 77 the last time he looked.
Chris understands that the Internet is not just a different advertising medium, it is a different culture with unique customs and protocols. Knowing this culture allows us to translate your unique company message to relevant online communities. This approach drives business your way — our primary and sincere goal.
- See more at: http://socialmedia.biz/author/chrisabraham/#sthash.30TZokrP.dpuf





Chris Abraham
Blog: Chrisabraham.com
Twitter: @chrisabraham
LinkedIn: /in/chrisabraham
Facebook: chrisabraham
Profile
Chris Abraham is a leading expert in digital, including online reputation management (ORM), Internet privacy, social media marketing and digital PR with a focus on blogger outreach, blogger engagement and Internet crisis response.
A pioneer in online social networks and publishing, with a natural facility for anticipating the next big thing, Chris is an Internet analyst, Web strategy consultant and advisor to major brands. He specializes in Web 2.0 technologies, including content syndication, online collaboration, blogging, and consumer generated media. Chris Abraham was named a Top 50 Social Media Power Influencer by Forbes, #1 PR2.0 Influencer by Traackr and Top 10 social media influencers by Marketwire. For what it’s worth, Chris has a Klout of 77 the last time he looked.
Chris understands that the Internet is not just a different advertising medium, it is a different culture with unique customs and protocols. Knowing this culture allows us to translate your unique company message to relevant online communities. This approach drives business your way — our primary and sincere goal.
Offerings: We specialize in comprehensive Online Conversation Marketing campaigns. We integrate Online Publicity, Online Grassroots & New Media Marketing, Business Intelligence, Search Engine Services and Online Reputation Clean-up and Defense to ensure that our client’s message, the right message, is being portrayed in every corner of the digital space.
Speaking & press availability: Chris has taught blogging courses for the Writer's Center of Bethesda, has been a guest lecturer on public affairs blogging at Columbia University's SIPA school and the American University in Washington, DC, the Emergent Technologies Advisor to the Urban Institute's Communications Advisory Board, and a Renaissance Weekend participant since 2001. Additionally, he is the go-to expert on social media, citizen journalism, technology, and the Internet for BBC World Service, CNN Radio, and CNet's BNet.
- See more at: http://socialmedia.biz/author/chrisabraham/#sthash.IRJbAyKN.dpuf
Chris Abraham
Blog: Chrisabraham.com
Twitter: @chrisabraham
LinkedIn: /in/chrisabraham
Facebook: chrisabraham
Profile
Chris Abraham is a leading expert in digital, including online reputation management (ORM), Internet privacy, social media marketing and digital PR with a focus on blogger outreach, blogger engagement and Internet crisis response.
A pioneer in online social networks and publishing, with a natural facility for anticipating the next big thing, Chris is an Internet analyst, Web strategy consultant and advisor to major brands. He specializes in Web 2.0 technologies, including content syndication, online collaboration, blogging, and consumer generated media. Chris Abraham was named a Top 50 Social Media Power Influencer by Forbes, #1 PR2.0 Influencer by Traackr and Top 10 social media influencers by Marketwire. For what it’s worth, Chris has a Klout of 77 the last time he looked.
Chris understands that the Internet is not just a different advertising medium, it is a different culture with unique customs and protocols. Knowing this culture allows us to translate your unique company message to relevant online communities. This approach drives business your way — our primary and sincere goal.
- See more at: http://socialmedia.biz/author/chrisabraham/#sthash.30TZokrP.dpuf







Chris Abraham
Blog: Chrisabraham.com
Twitter: @chrisabraham
LinkedIn: /in/chrisabraham
Facebook: chrisabraham
Profile
Chris Abraham is a leading expert in digital, including online reputation management (ORM), Internet privacy, social media marketing and digital PR with a focus on blogger outreach, blogger engagement and Internet crisis response.
A pioneer in online social networks and publishing, with a natural facility for anticipating the next big thing, Chris is an Internet analyst, Web strategy consultant and advisor to major brands. He specializes in Web 2.0 technologies, including content syndication, online collaboration, blogging, and consumer generated media. Chris Abraham was named a Top 50 Social Media Power Influencer by Forbes, #1 PR2.0 Influencer by Traackr and Top 10 social media influencers by Marketwire. For what it’s worth, Chris has a Klout of 77 the last time he looked.
Chris understands that the Internet is not just a different advertising medium, it is a different culture with unique customs and protocols. Knowing this culture allows us to translate your unique company message to relevant online communities. This approach drives business your way — our primary and sincere goal.
Offerings: We specialize in comprehensive Online Conversation Marketing campaigns. We integrate Online Publicity, Online Grassroots & New Media Marketing, Business Intelligence, Search Engine Services and Online Reputation Clean-up and Defense to ensure that our client’s message, the right message, is being portrayed in every corner of the digital space.
Speaking & press availability: Chris has taught blogging courses for the Writer's Center of Bethesda, has been a guest lecturer on public affairs blogging at Columbia University's SIPA school and the American University in Washington, DC, the Emergent Technologies Advisor to the Urban Institute's Communications Advisory Board, and a Renaissance Weekend participant since 2001. Additionally, he is the go-to expert on social media, citizen journalism, technology, and the Internet for BBC World Service, CNN Radio, and CNet's BNet.
- See more at: http://socialmedia.biz/author/chrisabraham/#sthash.IRJbAyKN.dpuf





Chris Abraham
Blog: Chrisabraham.com
Twitter: @chrisabraham
LinkedIn: /in/chrisabraham
Facebook: chrisabraham
Profile
Chris Abraham is a leading expert in digital, including online reputation management (ORM), Internet privacy, social media marketing and digital PR with a focus on blogger outreach, blogger engagement and Internet crisis response.
A pioneer in online social networks and publishing, with a natural facility for anticipating the next big thing, Chris is an Internet analyst, Web strategy consultant and advisor to major brands. He specializes in Web 2.0 technologies, including content syndication, online collaboration, blogging, and consumer generated media. Chris Abraham was named a Top 50 Social Media Power Influencer by Forbes, #1 PR2.0 Influencer by Traackr and Top 10 social media influencers by Marketwire. For what it’s worth, Chris has a Klout of 77 the last time he looked.
Chris understands that the Internet is not just a different advertising medium, it is a different culture with unique customs and protocols. Knowing this culture allows us to translate your unique company message to relevant online communities. This approach drives business your way — our primary and sincere goal.
Offerings: We specialize in comprehensive Online Conversation Marketing campaigns. We integrate Online Publicity, Online Grassroots & New Media Marketing, Business Intelligence, Search Engine Services and Online Reputation Clean-up and Defense to ensure that our client’s message, the right message, is being portrayed in every corner of the digital space.
Speaking & press availability: Chris has taught blogging courses for the Writer's Center of Bethesda, has been a guest lecturer on public affairs blogging at Columbia University's SIPA school and the American University in Washington, DC, the Emergent Technologies Advisor to the Urban Institute's Communications Advisory Board, and a Renaissance Weekend participant since 2001. Additionally, he is the go-to expert on social media, citizen journalism, technology, and the Internet for BBC World Service, CNN Radio, and CNet's BNet.
- See more at: http://socialmedia.biz/author/chrisabraham/#sthash.IRJbAyKN.dpuf



Chris Abraham
Blog: Chrisabraham.com
Twitter: @chrisabraham
LinkedIn: /in/chrisabraham
Facebook: chrisabraham
Profile
Chris Abraham is a leading expert in digital, including online reputation management (ORM), Internet privacy, social media marketing and digital PR with a focus on blogger outreach, blogger engagement and Internet crisis response.
A pioneer in online social networks and publishing, with a natural facility for anticipating the next big thing, Chris is an Internet analyst, Web strategy consultant and advisor to major brands. He specializes in Web 2.0 technologies, including content syndication, online collaboration, blogging, and consumer generated media. Chris Abraham was named a Top 50 Social Media Power Influencer by Forbes, #1 PR2.0 Influencer by Traackr and Top 10 social media influencers by Marketwire. For what it’s worth, Chris has a Klout of 77 the last time he looked.
Chris understands that the Internet is not just a different advertising medium, it is a different culture with unique customs and protocols. Knowing this culture allows us to translate your unique company message to relevant online communities. This approach drives business your way — our primary and sincere goal.
- See more at: http://socialmedia.biz/author/chrisabraham/#sthash.30TZokrP.dpuf



Chris Abraham
Blog: Chrisabraham.com
Twitter: @chrisabraham
LinkedIn: /in/chrisabraham
Facebook: chrisabraham
Profile
Chris Abraham is a leading expert in digital, including online reputation management (ORM), Internet privacy, social media marketing and digital PR with a focus on blogger outreach, blogger engagement and Internet crisis response.
A pioneer in online social networks and publishing, with a natural facility for anticipating the next big thing, Chris is an Internet analyst, Web strategy consultant and advisor to major brands. He specializes in Web 2.0 technologies, including content syndication, online collaboration, blogging, and consumer generated media. Chris Abraham was named a Top 50 Social Media Power Influencer by Forbes, #1 PR2.0 Influencer by Traackr and Top 10 social media influencers by Marketwire. For what it’s worth, Chris has a Klout of 77 the last time he looked.
Chris understands that the Internet is not just a different advertising medium, it is a different culture with unique customs and protocols. Knowing this culture allows us to translate your unique company message to relevant online communities. This approach drives business your way — our primary and sincere goal.
- See more at: http://socialmedia.biz/author/chrisabraham/#sthash.30TZokrP.dpuf


Thursday, June 20, 2013

How To Connect Your Business Objectives To An Effective Social Media Marketing Strategy~By John Brhel

What do The Walt Disney Company and the WWE have in common (other than lucrative merchandising revenue and a cast of memorable characters?
If you followed the Dachis Group’s Social Business Index, which “analyzes the effectiveness of strategies and tactics organizations employ to engage the market through social channels,” you’d know that Disney and the WWE are two of the most socially savvy brands out there. Apparently, people are still gaga for staged fighting and Donald Duck.
Did these corporate giants reach such great social heights by pursuing the exact same social media goals? Of course not. Disney and the WWE are vastly different companies with vastly different business objectives. You don’t market sweaty, hulking wrestlers the same way you do talking mice.
These two very different companies achieved social media success by applying specific social media tactics to achieve specific business objectives.
You may not be a multibillion dollar business with a killer mascot (at least not yet), but you can still do social like the best of them, so long as you connect your business objectives to an effective social media marketing strategy.
No Strategy, No Way!
According to the 2012 Small and Medium Social Business Study conducted by the SMB Group, just 24% of small businesses use social media “strategically, in a planned way.” Let’s hope for your sake you’re not part of that other 76%.
You could tweet a hundred times a day and have the fanciest looking Facebook page known to man, and none of it would matter if you didn’t have a social media strategy in line with your business objectives.
Don’t believe me? Just ask digital analyst and social media guru Brian Solis. “At the root of the problem, today’s social media programs start with the technology in mind and not the solution in mind,” said Solis in a September 2012 blog post. “Many businesses jump into Facebook, Twitter, YouTube, Google+, et al, without thinking through opportunities or customer expectations and experiences.”
Are you one of those companies using social media “just because”? It’s not enough to post randomly on Facebook and throw whatever videos you have laying around on YouTube. You’ve got to be strategic.
It’s Time to Align
Before you dive headfirst into social media oblivion, take a cue from Mr. Solis and start with a solution in mind.
Follow these steps and you’ll be more likely to pursue a social media strategy that makes sense for your brand.

1. Define Your Business Objectives

Before you can pursue applicable social media goals, you need to make your business objectives perfectly clear. This is essential to running a business in general, let alone integrating a social media campaign that isn’t totally aimless.
Ask yourself this: What do you hope to achieve in the short- and long-term? Be specific. Do you want to improve overall customer satisfaction? Do you hope to increase profits by 10% over the next year? Do you want to be known as the coolest little ice cream shop in Austin, Texas?
Whatever they may be, your objectives are unique and require an in-depth, meaningful analysis of your business.
If you’re not sure how to set good business objectives, this article from Inc.com might come in handy.

2. Choose Relevant Social Media Goals

According to an Awareness Inc. survey of 469 marketers titled “The State of Social Marketing Report,” the top goals for social media are:
  • better customer engagement (78%)
  • revenue generation (51%)
  • better customer experience (47%)
  • increased thought leadership (41%)
These are all fantastic social media goals, but they may or may not be goals that pertain to your specific business objectives. You’ve got to pursue social media goals that relate to your unique objectives.
Are you launching a new product and hoping to get people interested enough to make a purchase? Do you want to direct people to your landing page, educate consumers, enable e-commerce, or deliver better customer service?
If you’re at a loss for good social media goals to pursue, this list by Web Ad.vantage founder Hollis Thomases sums up some of the most common ones.

3. Pursue an Appropriate Social Media Marketing Strategy

Just as your social media goals need to correspond to your business objectives, your social media strategy needs to directly relate to your designated goals.
Imagine you sell designer clothing and one of your business objectives is to increase sales of little black dresses. If your social media goals were to 1) increase revenue generation and 2) increase customer engagement, how would you get there? You’d have to figure out tactics that suited your social media goals. In this case one of your tactics might be posting articles about fashion shows, style tips, and other content that appeals to the dress-buying demographic.
Whatever strategy you decide to pursue, bear in mind that the best social media tactics are those that correlate directly to the social media goals you have in place.

4. Monitor Your Audience/Track Results

All that time you spend brainstorming objectives and tying it all together to your social media strategy won’t mean jack unless you’re monitoring your audience and tracking the results of your actions.
Be sure to keep tabs on what your customers are saying and measure the effectiveness of your social media strategy via analytics. There are tons of tools out there that let you do social monitoring and analytics, so you should have no problem measuring the efficacy of your social media tactics.
Make the Connection!
You don’t need to be a gigantic corporation like Disney or the WWE to establish a winning social media strategy.
All you’ve got to do to align your business objectives with an effective social media strategy is:
  1. Define your business objectives
  2. Choose relevant social media goals
  3. Pursue an appropriate social media marketing strategy
  4. Monitor your audience/track results
Be smart and strategic about your social media marketing strategy and you’ll have a much better shot at achieving your business objectives. It might not hurt, however, to have somebody like The Rock or Mickey Mouse on your side.
Is your social media marketing strategy in line with your business objectives? Let us know whether you’re ready to outdo Disney and the WWE by posting in the comment section below. 


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